Part Of Dumond Moving & Storage LTD

This is a summary of the policy and does not contain the full terms and conditions of the cover, which can be found in the policy document. It is important that you read the policy document carefully when you receive it.

Name of the Insurer

The insurer of the policy is Aviva Insurance Limited trading as Norwich Union.

Type of insurance and cover

This policy is designed to meet the legal liability insurance needs of hauliers, warehouse keepers, couriers, and freight forwarders for loss or damage to customers’ goods, in accordance with the conditions of contract, carriage or trading specified in the policy schedule.

Key covers, features and exceptions

This summary provides an overview of the key covers, features and exceptions available within the policy. If you have selected any of these covers they will be itemised in your schedule and full cover details will be set out in your policy booklet.

Covers, Features & Benefits

Exceptions & Limitations

Legal Liability

Legal liability for loss or damage to customers’ goods for which you are responsible in accordance with the conditions of contract, carriage or trading specified in the policy schedule. If your conditions of contract, carriage or trading are set aside by an unappealable order of the court we will indemnify you at common law up to a limit any one occurrence of £500,000

Loss or damage to Containers not your property – limit £50,000

Financial loss arising solely from:

a) Physical loss or damage to customers’ goods

b) Delay

c) Accidental mis-delivery. You must contract to carry goods on terms that either exclude financial loss or limit financial loss to the carriage charge for the goods

Limit £250,000 any one occurrence

d) Legal costs incurred with our consent in defending any claim made against you under the policy – unlimited indemnity

Special Condition – Theft Attractive Goods

The maximum liability arising from theft or attempted theft or attempted theft of theft attractive goods when carried by You is limited to a maximum amount of £50,000 or any lesser amount specified in The Schedule.

Theft Attractive Goods defined as:

· Wines &/or spirits including but not limited to champagne

· Cigars, cigarettes and tobacco excluding raw leaf tobacco

· Non-ferrous metals in raw scrap bar or ingot or similar form

· Furs and ready made garments

· Mobile phones &/or similar &/or associated goods

· Precious stones &/or metals or articles made of or containing precious stones or metals

· Audio visual equipment

· Computer equipment, software and accessories

· Photographic equipment, software and accessories

This shall not attach when such goods are carried by you

a) unwittingly in sealed containers


b) unwittingly as part of a groupage load

Please refer to page 12 of the policy booklet

1) The first part of any claim (your excess).

2) Loss or damage caused by depreciation or deterioration or variation in temperature unless caused by an accident to the vehicle

3) Mechanical or electrical derangement of the goods unless caused by external means

4) Loss or damage caused by

· Defective or inadequate packing, insulation or labelling

· Shortage in weight

· Abandonment of the goods

· Vermin, wear, tear or gradual deterioration

· Contamination

5) Loss or damage to living creatures, bullion, cash, bank notes, stamps, prepaid phone cards, bonds, treasury notes, securities or explosives, fine arts, specie and negotiable instruments

6) Your liability under Articles 21, 24 or 26 of the CMR Convention

7) Loss or damage to household or industrial goods during removal

8 ) Loss arising from confiscation, expropriation, requisition, embargo, nationalisation, destruction or damage by any Government or Government Agency, or inadequate or inaccurate documentation

9) Late delivery or delay when a delivery time and/or date is contractually agreed by you

10) Loss, damage or expenses directly or indirectly caused by

· Radioactive contamination

· Any chemical or biological weapons

11) Loss or damage caused by pressure waves

12) a. War

b. Terrorism

Extensions to Cover – Only applicable if specified in the Schedule

1) Temperature Controlled Goods

Loss or damage to temperature controlled goods caused by any variation in temperature

2) Errors and Omissions Committed by You

Any claim made against you during the period of insurance for breach of duty by reason of negligent acts, errors or omissions arising out of incorrect instructions, faulty arrangements or clerical errors committed by principals and/or directors and/or clerical and/or office staff or their predecessors in conduct of any business conducted by you.

Limit of indemnity £250,000 any one occurrence and in full in any one period of insurance.

Please refer to page 16 of the policy booklet

1) Temperature Controlled Goods

a) You must instruct employees in the operation of refrigeration equipment

b) Obtain written notification from

(i) Consignors of the temperature goods are to be carried at and

(ii) Consignees before unloading of the temperature on delivery

c) Refrigeration to be serviced in accordance with manufacturers recommendations

d) You keep the refrigeration log book up to date

e) You ensure refrigeration machinery is operational prior to loading and set at the correct temperature

2) Errors and Omissions

a) Default, fraudulent criminal or malicious act or omission by you or your predecessors

b) Any liability as principal for the charter of any vessel or aircraft

c) Your insolvency/bankruptcy and/or cessation of trading

d) Your inability to pay or collect amounts

e) Your failure to comply with instructions to effect insurance

f) Claims made by HM. Government for duty or V.A.T.

g) Consequential financial loss other than contractually incurred in accordance with the conditions of contract, carriage or trading specified in the policy schedule

Additional Benefits

1) Own Goods

a) Loss or damage to your own sheets and ropes – unlimited indemnity

b) Loss or damage to your property in connection with your business

Limit £10,000 any one occurrence

2) Debris removal

Reasonable costs and expenses incurred in debris removal and transhipment of goods

3) Personal Effects

Personal effects of your drivers. Limit £250 any one occurrence

4) Temporary Storage

Goods temporarily stored in the course of transit

5) Carriage by Subcontractors

Goods in the custody or control of your sub-contractors

6) Substitution of vehicles

Where vehicles individually specified in the Schedule temporary substitution of specified vehicles for maintenance, repair or testing

7) Unwitting CMR

Unwitting UK CMR liability up to a limit any one occurrence of £250,000

8 ) Trailer Curtains

Loss or damage to trailer curtains up to a limit of £200 any one occurrence and £500 any one period of insurance.

Please refer to Page 14 of the policy booklet

1) b. Own Goods

Your own motor vehicles, trailers or containers

3) Personal Effects

Cash, credit cards, watches, jewellery, audio/visual equipment and/or mobile phones.

4) Temporary Storage

Storage undertaken for a fee or subject to a contract for storage and distribution.

5) Carriage by sub-contractors

You must ensure that all sub-contractors maintain insurance on the same basis as provided for in your policy

6) Substitution of Vehicles

For permanent substitution of a specified vehicle, we must be advised in writing within 21 days of substitution

7) Trailer Curtains

Loss or damage to trailer curtains must be accompanies by loss or damage to the goods
Duration of Policy

The Policy will remain in force for 3 months from the date of commencement, or as otherwise shown on your Policy Schedule.
Right of cancellation

We (or any agent we appoint and who acts with our specific authority) may cancel this Policy by sending thirty days notice to your last known address. You will be entitled to a refund of premium paid, subject to a deduction for the time for which you have been covered.

If you do not pay the premium (or any part of the premium under the payment option you have chosen) by the due date. We may cancel this policy with effect from the end of the last period for which a payment has been ,aid.
How to claim

If you need to make a claim please contact your insurance adviser or the Marine Claims Dept at;

Norwich Union Marine, 2-10 Albert Square, Manchester M60 8AD. Telephone Number – 0161 827 3157.

Fax number – 0161 839 3639
Our service to you

Policyfast Limited take pride in providing a first class service to all Our Policyholders, however occasionally an enquiry or a complaint may arise, often as a result of misunderstanding, which will usually be resolved quickly and efficiently to Our Policyholders satisfaction.

If You have an enquiry or cause to make a complaint regarding Your Policy, You should firstly contact the Broker/Agent who arranged the insurance for You.

If they are unable to resolve the problem, please contact:

Operations Manager

Policyfast Limited

Unit 5, Vantage Park

Washingley Road


PE29 6SR

If You are not satisfied with the way Your complaint has been dealt with, You may write to the insurer at the following address: –

Norwich Union

2/10 Albert Square


M60 8AD

If after following the above procedure, Your complaint has not been resolved to Your satisfaction, You may have the right to refer the matter to the Financial Ombudsman Service at the following address.

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall


E14 9SR
Financial Services Compensation Scheme

Get In Touch

  Phone: 020 8123 2375

  Mobile: 07943 8294 79

What Our Clients Are Saying

"We can highly recommend this company. All their operatives are prompt and polite and perform anything asked of them with a good spirit and high level of professionalism. Highly recommended."


"Very friendly and efficient service."


"great service across a very long day and very helpful!"